CCX File Common Installation Problems
Photoshop 2021 uses a new type of CCX file installer for its plugins. As this code is still relatively new there are a few bugs.
Most Common Installation Errors
When I double-click on the CCX file nothing happens/file is not recognised/can’t open.
REASON 1 – Installer Agent
For Mac users: Please right-click on the CCx file, choose Open With and then locate this file: Macintosh HD ▸ Library ▸ Application Support ▸ Adobe ▸ Adobe Desktop Common ▸ UPI ▸ AdobePluginInstallerAgent.
For PC users: Please right-click on CCx file, Open With, More Apps, scroll down to look for another app on this PC, then locate the file here: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\UPI\
Select the AdobePluginInstallerAgent file and press Open.
REASON 2 – Download Directory
When you download the CCX installer and extract the files from the download, they must be stored on the same drive that Adobe Photoshop and Creative Cloud App are installed on. The reason for this is that when you initiate the installer, it has to look for a certain file directory to install in. Adobe will only allow CCX installers to search the directory that it is currently stored on. So if you have the CCX installer on a USB drive it will search for its program directory on that USB drive. But it’s program directory won’t be on the USB drive, it will usually be on the C: drive on a Windows PC or the Macintosh HD on a Mac. This is where your CCX installer should be saved to.
I Can’t Find the AdobePluginInstallerAgent.
Some Mac users whos devices have the M1 chip or Big Sur OS have a Beta version of Creative Cloud installed and reported that they couldn’t find the AdobePluginInstallerAgent. This is a bug that Adobe is aware of and are creating a fix which is due to be released in December 2020.
Creative Cloud Error Doesn’t Recognise The File Type.
Please ensure that when you have downloaded Gradiate that the zip files are extracted and saved onto your main drive. For some reason, Creative Cloud seems to struggle to identify the file type if it is stored on an external hard drive or USB.
Creative Cloud Error Code 2.
This file system error is usually a permission error or is related to disk space. Free some space on the disk. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again. If this doesn’t work, quit the Creative Cloud desktop app and the installed app. Then try installing the extension or plugin again.
Creative Cloud Error Code 9.
Check the Internet connection, and quit the Creative Cloud desktop app and the installed app. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again.
Creative Cloud Error Code 10.
Quit the Creative Cloud desktop app and the installed app. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again.
If you are still experiencing errors in the Creative Cloud App you could check for updates. Go to the help menu at the top and click Check for Updates. If there are no updates available then uninstall the Creative Cloud app then restart your computer. When you computer boots up re-install Creative Cloud and that should fix the problem.
For any further Adobe related errors please see: https://helpx.adobe.com/uk/creative-cloud/kb/troubleshoot-common-addon-installation-issues.html