Want to download Raya Pro 5.0?
Existing customers can log in to their account and download the latest version of Raya Pro. Please read the log in instructions first: https://www.shutterevolve.com/raya-pro-user/
Raya Pro General Support
1. Other Windows Disappear When I click On Them
When other windows, like an adjustment window, or refine edge, or color select (etc.), is open, and it disappears when you click on the window, you just need to make sure Raya Pro is docked. In other words, it is kept somewhere, like near the histogram in the grey vertical menu bar (as seen in my YouTube videos). And when a window is open, simply press the Raya Pro icon to close the panel. Now you should be able to make the adjustment without the window disappearing.
Please note: this is a known problem with Photoshop CC 2015 on Windows only with larger panels. Hopefully Adobe will address this in future updates.
2. Layers (Stacks) Buttons Not Blending or Making Exposures
Please note that the Layers (Stack) buttons do not blend exposures. They just close open windows in Photoshop and place your Layers on top of each other.
3. Detail Enhancer 2 Not Finishing
This process requires a large amount of memory. If the process isn’t completing, changing your editing mode to 8 bit temporarily will lessen the demand on memory and the action should now run.
4. Web Prepare Not Giving Me The Correctly Sized Image
Please go to Edit>Color Settings and change your color settings to one of the more advanced color settings, Adobe RGB or ProPhoto. This will also give you a greater richness of color to work with.
5. Unable to Drag Actions into the Actions Dialogue
To install actions, please open the Actions dialogue, go to the top right hand corner, and choose the little dropdown box. Then go to Load Action and install the actions that way.
6. Can I change the Your Actions buttons?
At the moment there is no way to change the name of any of the Your Actions buttons.
7. Where I can I download the Raya Pro manual and actions?
You can download the PDF and actions here: [wpdm_package id=’3842′]
8. What is the current version of Raya Pro and what version do I have?
The current version is 5.0. You can check your version by opening Raya Pro and going to the ‘Info’ tab, where you will see the version number. If you don’t have an ‘Info’ or ‘Information’ tab, then you are currently using 1.0. Please contact us to get the latest version.
9. Precision Masks – Not Working
Please make sure you are following the instructions exactly as the video. If you do not have the video, please go into your orginal Raya Pro 2.0 download, locate the PDF manual, an find the Precision Mask mask section. There you will see a link to the video.
We have a received two complaints that Precision Masks were not working, and on both occasions, the users were selecting two layers. Please note, we do not select more than one layer when using Precision Masks. We only select one layer. We make two layers visible, the background layer and the layer we wish to blend. But we only select the layer we wish to blend. Then we press the Precision Mask buttons.
10. Can’t auto-align smart objects opened from ACR
Please note, Raya Pro does not align our layers. Raya Pro uses Photoshop’s native auto align function. And Photoshop does not allow us to auto align smart objects. We must first rasterize the layers to align them.
11. Sharpen For Web – 300 PPI
There is a little bit of confusion out there regarding resolution for images on the web. Whether they are 72 or 300ppi isn’t really important, believe it or not. Even the actual files sizes are identical. You can check this yourself in Photoshop. I encourage you to read this very interesting article showing you why: http://daraskolnick.com/image-dpi-web/
The sharpen for web actions always leave the image at 300ppi. Then you can change it afterwards if you wish. Or you can sharpen using the other sharpening tools which work on full size images or smaller images, instead, if you still wish to have images at 72ppi.
12. Sharpen For Web – RGB vs sRGB
The ‘s’ in sRGB stands for ‘Standard’. So sRGB is just Standard RGB, as opposed to Adobe RGB, or ProPhoto RGB for example. So Raya Pro just uses the term ‘RGB’ to stand for ‘sRGB’.
13. Precision Masks – Command Select Is Not Currently Available
This happens for 2 reasons. Number one, we haven’t created the masks yet. We need to press Auto Blend Dark or Auto Blend Bright first. Then we can press the numbers to the right.
Number two, users accidentally press the wrong numbers. When we have created the masks for Auto Blend Dark, for example, some users accidentally press the numbers for Auto Blend Bright.
14. Flashing/Disappearing Panels in CC 2018
A small number of Photoshop users have the issue where Raya Pro flickers/flashes/disappears in CC 2018. This is a greater general problem within Photoshop and not caused by Raya Pro. But it is more reminiscent of popular friv games and not what is mentioned above. Fortunately most have fixed this problem using the tips below, or installing CC 2017 which does not have these problems. Please watch the video and follow the various solutions suggested by Adobe and other Photoshop users.